Remote IT support is a service that allows our IT technicians to intervene on our customers’ machines in a virtual way to obtain assistance in real-time and without travel costs.
The problems that can be solved are many and can be linked to a simple malfunction of the machine (PC, Server, Hypervisor, etc ..), to the verification and installation of updates, up to the configuration of various software or specific security activities such as removing malware.
To use the remote IT assistance service, it is necessary to check whether the problem can be solved by using remote assistance; for this, it is necessary to contact us and carry out an initial diagnosis and connection test.
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